Counterpath Bria Android Edition 3.1 User Guide User Manual download pdf (Page 70)

CounterPath Corporation

A Troubleshooting

More Information

• You can view Frequently Asked Questions at https://support.counterpath.com/knowledge-base/bria-

android-android-tablet-edition.

• You can send us comments from http://support.counterpath.com.

Using Bria Diagnostics

When you have a problem with Bria, customer support may ask you to turn on diagnostics in order to capture

information.

1. Go to Settings > Advanced Settings and scroll down to the bottom.

2. Turn on Verbose Logging.

3. Reproduce the problem.

4. When done, go to Settings > Advanced Settings and tap Send Log. Once the file has been sent, you will see

a Sending Log Success notification; this notification includes a reference number.

5. Send an email to support@counterpath.com with the details of your issue and the reference number.

6. If sending the file fails, check your Wi-Fi and/or mobile data connectivity.

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Counterpath Bria Android Edition 3.1 User Guide User Manual Page 70