Counterpath Bria 3.0 for Mac User Guide - Retail Deployments User Manual download pdf (Page 71)

A Troubleshooting

Choose Help > Troubleshooting to display the Troubleshooting window.

Testing Audio Devices

You can verify that your microphone and speakers are working and can set the volume to a comfortable level

without having to actually place a phone call.

Testing the Network Connection

You can verify that you are successfully connected to the network.

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Bria 3.0 for Mac User Guide 1
Contents 3
1 Introduction 5
2 Installation and Setup 7
2.2 Configuring Bria 8
Setting up Accounts 9
2.3 Troubleshooting 10
2.4 Checking for Bria Updates 11
CounterPath Corporation 12
3Using Bria 13
The Bria Menu 14
3.2 Placing a Call 15
Auto complete suggestions 16
Call entry field 16
Click to place the call 16
Placing another Call 17
Ending a Call 17
3.3 Handling Incoming Calls 18
Auto Answer 19
3.5 Transfering a Call 21
3.6 Handling Video Calls 23
Adding Video 24
Other Party Adds Video 24
Pausing and Resuming Video 24
3.7 Conference Calls 25
Managing the Conference 26
Video Conference Calls 27
3.8 Voicemail 28
3.9 Forwarding Calls 28
3.10 Instant Messaging 29
Conference IM—Group Chat 30
Viewing the IM Archive 31
Sending Files 32
Receiving Files 32
4 Using the Resources 33
Populating the Contact List 34
Managing Contacts and Groups 34
Changing Contact Information 35
Moving or Deleting a Contact 35
Using Contacts 36
4.2 History Tab 37
4.3 Sharing Online Status 38
Setting your Online Status 40
5 Configuring Bria 43
Only one account can be the 44
IM/Presence account 44
XMPP Account 45
SIP Accounts – General 47
SIP Accounts – Voicemail 49
SIP Accounts – Topology 51
SIP Accounts – Presence 52
SIP Accounts – Storage 53
SIP Accounts – Transport 54
INVITEs that are for 55
SIP Accounts – Advanced 56
5.2 General Preferences 58
Enable Alert Displays 59
Assigning Sounds 59
Preferences – Devices 60
Preferences – Network 62
Preferences – Audio Codecs 63
Supported Codecs 64
Preferences – Video Codecs 65
Preferences – Call Automation 66
Preferences – Contact Storage 67
Preferences – Advanced 69
A Troubleshooting 71
Testing Audio Quality 72
Diagnostics 72
B Dial Plan 73
B.1 Dial Plan Syntax 74
Valid Content 75
Results of the Comparison 76
B.3 Examples 78
C Glossary 80

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