Counterpath Bria 3.1 for Mac User Guide - Enterprise Deploymen User Manual download pdf (Page 65)

A Troubleshooting

From the menu bar, choose Help > Troubleshooting. The Troubleshooting window appears.

Testing Audio Quality

While you are on a phone call, you can test the quality of the audio. Note that to perform a valid test, you should

be on an established call (not a call attempt).

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Bria 3 for Mac User Guide 1
Contents 3
1 Introduction 5
2 Installation and Setup 7
2.2 Starting Bria 8
2.3 Configuring Bria 9
2.4 Setting up a Contact List 10
2.5 Setting up for Presence 11
2.6 Troubleshooting 12
2.7 Checking for Bria Updates 12
3Using Bria 13
The Bria Menu 14
3.2 Placing a Call 15
Call entry field 16
Click to place the call 16
Auto complete suggestions 16
CounterPath Corporation 16
Letters to Numbers 17
Placing another Call 18
Ending a Call 18
3.3 Handling Incoming Calls 19
Auto Answer 20
3.5 Transfering a Call 22
3.6 Handling Video Calls 24
Adding Video 25
Other Party Adds Video 25
Pausing and Resuming Video 25
3.7 Conference Calls 26
Managing the Conference 27
Video Conference Calls 28
3.8 Voicemail 29
3.9 Forwarding Calls 29
Set up for Deskphone Mode 30
Working in Deskphone Mode 30
3.11 Instant Messaging 31
Sending a Broadcast IM 32
Conference IM—Group Chat 33
Viewing the IM Archive 34
Sending Files 35
Receiving Files 35
4 The Contacts Tab 37
Address label “softphone” 38
Address type “Phone” 38
Importing Contacts 39
Adding a Contact 40
Modifying the Contact List 41
4.3 Using Contacts 42
4.4 Sharing Online Status 43
Setting the Presence Account 44
Setting your Online Status 45
4.5 Privacy 47
5 Using Other Resources 49
5.2 The Favorites Tab 50
5.3 The Directory Tab 51
6 Configuring Bria 53
6.2 General Preferences 56
Preferences – Privacy 57
Enable Alert Displays 58
Assigning Sounds 58
Preferences – Devices 59
Preferences – Network 61
Preferences – Codecs 61
Preferences – Media Quality 62
Preferences – Call Automation 63
Preferences - Directory 63
Preferences – Contact Storage 63
Preferences – Advanced 64
A Troubleshooting 65
Testing Video Quality 66
Testing Audio Devices 67
Diagnostics 68
B Contact List Headings 69
C Glossary 70

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Counterpath Bria 3.1 for Mac User Guide - Enterprise Deploymen User Manual Page 65

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