Counterpath Bria 3.2 for Windows User Guide - Retail Deploymen User Manual download pdf (Page 89)

Bria 3 for Windows User Guide – Retail Deployments

B Troubleshooting

Choose Help > Troubleshooting to display the Troubleshooting window.

Testing Audio and Video Devices

You can verify that your microphone, speakers and camera are working and can set the volume to a comfortable

level without having to actually place a phone call.

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Bria 3 for Windows User Guide 1
Retail Deployments 1
CounterPath Corporation 2
Contents 3
1 Introduction 5
Bria Add-in for Outlook™ 6
2 Installation and Setup 7
2.2 Installing Bria 8
2.3 Starting Bria 9
2.4 Configuring Bria 10
Populating your Contact List 11
2.5 Troubleshooting 12
2.6 Checking for Bria Updates 12
3 Making Phone Calls 13
The Bria Menu 14
The Bria Toolbar 14
3.3 Placing a Call 15
604551212PPP44; 16
Letters to Numbers 17
Placing another Call 18
3.4 Handling Incoming Calls 19
Ending a Call 20
3.6 Transfering a Call 21
3.7 Handling Video Calls 23
Adding Video 24
Other Party Adds Video 24
Pausing and Resuming Video 24
3.8 Conference Calls 25
Managing the Conference 26
Video Conference Calls 27
3.9 Voicemail 28
3.10 Forwarding Calls 28
3.11 Viewing Your Workgroup 29
Receiving a Request to Join 30
4 Other Bria Features 31
4.2 Sending a Broadcast IM 32
Inviting More Participants 33
Leaving a Group Chat 33
Rejoining a Group Chat 34
4.4 Chat Rooms 35
Sending Files 36
Receiving Files 36
5 The Contacts Tab 37
Exporting Contacts 39
Adding a Contact 40
Modifying the Contact List 43
5.3 Using Contacts 44
5.4 Sharing Online Status 45
Sharing Online Status 46
Setting your Online Status 48
5.5 Privacy 50
6 Using Other Resources 51
6.2 Favorites Tab 52
7 Configuring Bria 53
XMPP Account 55
Presence 62
When You Are a Supervisor 64
Encryption 66
INVITEs that are for 67
Outlook Account 70
7.2 Configuring Preferences 71
Preferences – Privacy 73
Preferences – Devices 74
Preferences – Shortcut Keys 76
Preferences – Network 77
Preferences – Audio Codecs 78
Supported Codecs 79
Preferences – Video Codecs 80
These fields appear only 81
Preferences – Media Quality 82
Preferences – Directory 83
Preferences – Call Automation 84
Preferences – Advanced 85
Missed Calls and Voicemail 87
Placing Phone Calls 87
Creating Outlook Contacts 88
B Troubleshooting 89
Testing Audio Quality 91
Diagnostics 92
C Application Hot Keys 93
D Dial Plan 94
Valid Content 95
Transformation Keywords 96
Order of Transformations 96
Results of the Comparison 97
D.2 Examples 98
E Contact List Headings 100
F Other Ways to Run Bria 101
G Glossary 102

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Counterpath Bria 3.2 for Windows User Guide - Retail Deploymen User Manual Page 89

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