Counterpath Bria 3.3 for Windows User Guide - Enterprise Deplo User Manual download pdf (Page 86)

CounterPath Corporation

Diagnostics

Only use this panel if instructed to do so by your system administrator.

To start logging Bria activity and send a logging report to CounterPath customer support:

1. Click Start Logging. The first Diagnostics Logging window appears.

2. Select the problem you are experiencing and click Start Logging.

3. On the second Diagnostics Logging screen, click Finish. Logging will start.

4. Perform the actions you want to capture; for example, attempt to make a phone call.

5. When done, choose Help > Troubleshooting > Diagnostics again and click Send Report. Select the report

and send it.

6. When the report has been sent, click Stop Logging. Click Done to close the Troubleshooting window.

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Bria 3 for Windows User Guide 1
Enterprise Deployments 1
Contents 3
1 Introduction 5
Bria Add-in for Outlook™ 6
2 Installation and Setup 7
2.3 Starting Bria 8
2.4 Configuring Bria 9
Populating your Contact List 10
2.5 Troubleshooting 11
2.6 Checking for Bria Updates 11
CounterPath Corporation 12
3 Making Phone Calls 13
The Bria Menu 14
The Bria Toolbar 14
3.3 Placing a Call 15
604551212PPP44; 16
Letters to Numbers 17
Placing another Call 18
3.4 Handling Incoming Calls 19
Ending a Call 20
3.6 Transfering a Call 21
3.7 Handling Video Calls 23
Adding Video 24
Other Party Adds Video 24
Pausing and Resuming Video 24
3.8 Conference Calls 25
Managing the Conference 26
Video Conference Calls 27
3.9 Voicemail 28
3.10 Forwarding Calls 28
3.11 Viewing Your Workgroup 29
Monitor, Pick up and Join 30
Receiving a Request to Join 31
Set up for Deskphone Mode 32
Working in Deskphone Mode 32
4 Other Bria Features 33
4.2 Sending a Broadcast IM 34
Inviting More Participants 35
Leaving a Group Chat 35
Rejoining a Group Chat 36
4.4 Chat Rooms 37
Sending Files 40
Receiving Files 40
5 The Contacts Tab 41
Exporting Contacts 43
Adding a Contact 45
Modifying the Contact List 48
5.3 Using Contacts 49
5.4 Sharing Online Status 50
Sharing Online Status 51
Setting your Online Status 53
5.5 Privacy 55
6 Using Other Resources 57
6.2 Favorites Tab 58
6.3 Directory Tab 59
7 Configuring Bria 61
Presence 64
When You Are a Supervisor 66
XMPP Account 67
Outlook Account 69
7.2 Configuring Preferences 70
Preferences – Privacy 72
Preferences – Devices 73
Preferences – Shortcut Keys 75
Preferences – Network 76
Preferences – Audio Codecs 76
Preferences – Video Codecs 76
Preferences – Media Quality 77
Preferences – Directory 78
Preferences – Call Automation 79
Preferences – Advanced 80
Missed Calls and Voicemail 81
Placing Phone Calls 81
Creating Outlook Contacts 82
B Troubleshooting 83
Testing Audio Quality 85
Diagnostics 86
C Application Hot Keys 87
D Contact List Headings 88
E Other Ways to Run Bria 89
F Glossary 90

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Counterpath Bria 3.3 for Windows User Guide - Enterprise Deplo User Manual Page 86

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