Counterpath Bria 3.3 for Windows User Guide - Retail Deploymen User Manual download pdf (Page 94)

CounterPath Corporation

Diagnostics

Only use this panel if instructed to do so by customer support.

To start logging Bria activity and send a logging report to CounterPath customer support:

1. Click Start Logging. The first Diagnostics Logging window appears.

2. Select the problem you are experiencing and click Start Logging.

3. On the second Diagnostics Logging screen, click Finish. Logging will start.

4. Perform the actions you want to capture; for example, attempt to make a phone call.

5. When done, choose Help > Troubleshooting > Diagnostics again and click Send Report. Select the report

and send it.

6. When the report has been sent, click Stop Logging. Click Done to close the Troubleshooting window.

1 2 ... 89 90 91 92 93 94 95 96 97 98 99 ... 103 104

Bria 3 for Windows User Guide 1
Retail Deployments 1
CounterPath Corporation 2
Contents 3
1 Introduction 5
Bria Add-in for Outlook™ 6
2 Installation and Setup 7
2.2 Installing Bria 8
2.3 Starting Bria 9
2.4 Configuring Bria 10
Populating your Contact List 11
2.6 Checking for Bria Updates 12
2.5 Troubleshooting 12
3 Making Phone Calls 13
The Bria Menu 14
The Bria Toolbar 14
3.3 Placing a Call 15
604551212PPP44; 16
Letters to Numbers 17
Placing another Call 18
3.4 Handling Incoming Calls 19
Ending a Call 20
3.6 Transfering a Call 21
3.7 Handling Video Calls 23
Adding Video 24
Other Party Adds Video 24
Pausing and Resuming Video 24
3.8 Conference Calls 25
Managing the Conference 26
Video Conference Calls 27
3.9 Voicemail 28
3.10 Forwarding Calls 28
3.11 Viewing Your Workgroup 29
Receiving a Request to Join 30
4 Other Bria Features 31
4.2 Sending a Broadcast IM 32
Inviting More Participants 33
Leaving a Group Chat 33
Rejoining a Group Chat 34
4.4 Chat Rooms 35
Sending Files 36
Receiving Files 36
5 The Contacts Tab 37
Exporting Contacts 39
Adding a Contact 40
Modifying the Contact List 43
5.3 Using Contacts 44
5.4 Sharing Online Status 45
Sharing Online Status 46
Setting your Online Status 48
5.5 Privacy 50
6 Using Other Resources 51
6.2 Favorites Tab 52
7 Configuring Bria 55
XMPP Account 57
Presence 64
When You Are a Supervisor 66
Encryption 68
INVITEs that are for 69
Outlook Account 72
7.2 Configuring Preferences 73
Preferences – Privacy 75
Preferences – Devices 76
Preferences – Shortcut Keys 78
Preferences – Network 79
Preferences – Audio Codecs 80
Supported Codecs 81
Preferences – Video Codecs 82
These fields appear only 83
Preferences – Media Quality 84
Preferences – Directory 85
Preferences – Call Automation 86
Preferences – Advanced 87
Missed Calls and Voicemail 89
Placing Phone Calls 89
Creating Outlook Contacts 90
B Troubleshooting 91
Testing Audio Quality 93
Diagnostics 94
C Application Hot Keys 95
D Dial Plan 96
Valid Content 97
Transformation Keywords 98
Order of Transformations 98
Results of the Comparison 99
D.2 Examples 100
E Contact List Headings 102
F Other Ways to Run Bria 103
G Glossary 104

Comments to this Manuals

No comments

Counterpath Bria 3.3 for Windows User Guide - Retail Deploymen User Manual Page 94

Comments to this Manuals

Related products and manuals for Software Counterpath Bria 3.3 for Windows User Guide - Retail Deploymen