Counterpath Bria 3.5.2 for Mac User Guide - Retail Deployments User Manual download pdf (Page 80)

CounterPath Corporation

Diagnostics

If you have contacted CounterPath Customer Support in order to troubleshoot a problem, you may be asked to

generate a diagnostic log and send it to CounterPath.

Click

Select the problem you

are experiencing

Click

Perform the actions you

want to capture

When done, choose Help > Troubleshooting

> Diagnostics > Advanced Logging again.

The report is sent. Close this

window

Click

Then click

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Bria 3 for Mac User Guide 1
Retail Deployments 1
Contents 3
1 Introduction 5
2 Installation and Setup 7
2.2 Configuring Bria 8
Set up the XMPP Account 9
Setting up for Voicemail 10
Populating your Contact List 10
2.3 Troubleshooting 11
2.4 Checking for Bria Updates 11
CounterPath Corporation 12
3 Making Phone Calls 13
The Bria Toolbar 14
The Bria Menu 14
3.2 Placing a Call 15
604551212PPP44; 16
Selecting the Account to Use 17
Letters to Numbers 17
Placing another Call 18
3.3 Handling Incoming Calls 19
Ending a Call 20
3.5 Transfering a Call 21
3.6 Handling Video Calls 23
Pausing and Resuming Video 24
3.7 Conference Calls 25
Managing the Conference 26
Video Conference Calls 27
3.8 Voicemail 28
3.9 Forwarding Calls 28
4 Other Bria Features 29
4.2 Sending a Broadcast IM 30
Leaving a Group Chat 31
4.4 Chat Rooms 32
Sending Files 33
Receiving Files 33
5 The Contacts Tab 35
Enabling the Mac Address Book 36
Setting up for Availability 36
Importing 37
Exporting Contacts 37
Adding a Contact 38
Modifying the Contact List 41
5.3 Using Contacts 42
5.4 Sharing Online Status 43
Setting your Online Status 45
5.5 Privacy 47
6 Using Other Resources 49
6.2 The Favorites Tab 50
7 Configuring Bria 51
XMPP Account 53
SIP Accounts – General 54
SIP Accounts – Voicemail 56
SIP Accounts – Topology 58
SIP Accounts – Presence 59
SIP Accounts – Storage 60
SIP Accounts – Transport 61
INVITEs that are for 62
SIP Accounts – Advanced 63
7.2 General Preferences 65
Preferences – Privacy 66
Enable Alert Displays 67
Assigning Sounds 67
Preferences – Devices 68
Preferences – Codecs 70
Supported Codecs 71
Video Codecs 72
Preferences – Calls 73
Preferences – Directory 74
Preferences – Files/Web 75
A Troubleshooting 77
Testing Video Quality 78
Testing Audio Devices 79
Diagnostics 80
B Dial Plan 81
B.1 Dial Plan Syntax 82
Transformation Keywords 83
Results of the Comparison 84
B.3 Examples 85
C Contact List Headings 87
D Glossary 88

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Counterpath Bria 3.5.2 for Mac User Guide - Retail Deployments User Manual Page 80

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