Counterpath Bria 3.5 for Windows User Guide - Enterprise Deplo User Manual download pdf (Page 84)

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B Troubleshooting

Choose Help > Troubleshooting to display the Troubleshooting window.

Testing Audio Devices

You can verify that your microphone and speakers are working and can set the volume to a comfortable level

without having to actually place a phone call.

Testing Audio Quality

While you are on a phone call, you can test the quality of the audio. Note that to perform a valid test, you should

be on an established call (not a call attempt).

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Bria 3 for Windows User Guide 1
Enterprise Deployments 1
Contents 3
1 Introduction 5
Bria Add-in for Outlook™ 6
2 Installation and Setup 7
2.2 Starting Bria 8
2.3 Configuring Bria 9
Populating your Contact List 10
2.4 Troubleshooting 11
2.5 Checking for Bria Updates 11
CounterPath Corporation 12
3 Making Phone Calls 13
The Bria Menu 14
The Bria Toolbar 14
3.3 Placing a Call 15
604551212PPP44; 16
Letters to Numbers 17
Placing another Call 18
3.4 Handling Incoming Calls 19
Ending a Call 20
3.6 Transfering a Call 21
3.7 Handling Video Calls 23
Pausing and Resuming Video 24
3.8 Conference Calls 25
Managing the Conference 26
Video Conference Calls 27
3.9 Voicemail 28
3.10 Forwarding Calls 28
3.11 Viewing Your Workgroup 29
Monitor, Pick up and Join 30
Receiving a Request to Join 31
Set up for Deskphone Mode 32
Working in Deskphone Mode 32
4 Other Bria Features 33
4.2 Sending a Broadcast IM 34
Inviting More Participants 35
Leaving a Group Chat 35
Rejoining a Group Chat 36
4.4 Chat Rooms 37
Sending Files 39
Receiving Files 39
5 The Contacts Tab 41
Exporting Contacts 43
Adding a Contact 45
Modifying the Contact List 48
5.3 Using Contacts 49
5.4 Sharing Online Status 50
Sharing Online Status 51
Setting your Online Status 53
5.5 Privacy 56
6 Using Other Resources 57
6.2 Favorites Tab 58
6.3 Directory Tab 59
7 Configuring Bria 61
Presence 64
When You Are a Supervisor 65
XMPP Account 67
Outlook Account 69
7.2 Configuring Preferences 71
Preferences – Privacy 73
Preferences – Devices 74
Preferences – Shortcut Keys 76
Preferences – Audio Codecs 76
Preferences – Video Codecs 76
Preferences – Directory 77
Preferences – Calls 78
Missed Calls and Voicemail 81
Placing Phone Calls 82
Creating Outlook Contacts 83
B Troubleshooting 84
Diagnostics 85
C Application Hot Keys 86
D Contact List Headings 87
E Other Ways to Run Bria 88
F Glossary 89

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