Counterpath Bria 4 Mac User Guide - Enterprise Deployments User Manual download pdf (Page 69)

A Troubleshooting

From the menu bar, choose Help > Troubleshooting. The Troubleshooting window appears.

Testing Audio Quality

While you are on a phone call, you can test the quality of the audio. Note that to perform a valid test, you should

be on an established call (not a call attempt).

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Bria 4 for Mac User Guide 1
Enterprise Deployments 1
CounterPath Corporation 2
Contents 3
1 Introduction 5
2 Installation and Setup 7
2.2 Configuring Bria 8
2.3 Setting up a Contact List 9
2.4 Troubleshooting 10
2.5 Checking for Bria Updates 10
3 Making Phone Calls 11
The Bria Menu 12
3.2 Placing a Call 13
6045551212XXX44; 14
604551212PPP44; 14
604551212PPPPPP1PP3PP2; 14
Selecting the Account to Use 15
Letters to Numbers 15
Placing another Call 16
3.3 Handling Incoming Calls 17
Ending a Call 18
3.5 Transfering a Call 19
3.6 Handling Video Calls 21
3.7 Conference Calls 22
From an Existing Call 23
Managing the Conference 24
Video Conference Calls 25
3.8 Voicemail 26
3.9 Forwarding Calls 26
Set up for Deskphone Mode 27
Working in Deskphone Mode 27
4 Other Bria Features 29
4.2 Sending a Broadcast IM 30
Starting a Group Chat 31
Managing a Group Chat 32
Leaving a Group Chat 32
4.4 Chat Rooms 33
4.5 Viewing Messages 34
Sending Files 35
Receiving Files 35
5 The Contacts Tab 37
Enabling the Mac Address Book 39
Setting up for Availability 39
Importing 40
Exporting Contacts 40
Adding a Contact 42
Modifying the Contact List 45
5.3 Using Contacts 46
5.4 Sharing Online Status 47
Setting your Online Status 49
5.5 Privacy 51
6 Using Other Resources 53
Phoning from History 54
6.2 The Favorites Tab 55
6.3 The Directory Tab 56
7 Configuring Bria 57
XMPP Account 60
7.2 General Preferences 62
Preferences – Privacy 63
Enable Alert Displays 64
Assigning Sounds 64
Preferences – Devices 65
Preferences – Codecs 67
Preferences – Directory 68
Preferences – Advanced 68
A Troubleshooting 69
Testing Video Quality 70
Testing Audio Devices 71
Diagnostics 72
B Contact List Headings 73
C Other Ways to Run Bria 74
D Glossary 75

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Counterpath Bria 4 Mac User Guide - Enterprise Deployments User Manual Page 69

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