Counterpath Bria 4 Mac User Guide - Retail Deployments User Manual download pdf (Page 77)

A Troubleshooting

From the menu bar, choose Help > Troubleshooting. The Troubleshooting window appears.

Testing Audio Quality

While you are on a phone call, you can test the quality of the audio. Note that to perform a valid test, you should

be on an established call (not a call attempt).

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Bria 4 for Mac User Guide 1
Retail Deployments 1
Contents 3
1 Introduction 5
2 Installation and Setup 7
2.2 Configuring Bria 8
Set up the XMPP Account 9
Setting up for Voicemail 10
Populating your Contact List 10
2.3 Troubleshooting 11
2.4 Checking for Bria Updates 11
CounterPath Corporation 12
3 Making Phone Calls 13
The Bria Menu 14
3.2 Placing a Call 15
604551212PPP44; 16
604551212PPPPPP1PP3PP2; 16
6045551212XXX44; 16
Selecting the Account to Use 17
Letters to Numbers 17
Placing another Call 18
3.3 Handling Incoming Calls 19
Ending a Call 20
3.5 Transfering a Call 21
3.6 Handling Video Calls 23
3.7 Conference Calls 24
From an Existing Call 25
Managing the Conference 26
Video Conference Calls 27
3.8 Voicemail 28
3.9 Forwarding Calls 28
4 Other Bria Features 29
4.2 Sending a Broadcast IM 30
Starting a Group Chat 31
Managing a Group Chat 32
Leaving a Group Chat 32
4.4 Chat Rooms 33
4.5 Viewing Messages 33
Sending Files 34
Receiving Files 34
5 The Contacts Tab 35
Enabling the Mac Address Book 36
Setting up for Availability 36
Importing 37
Exporting Contacts 37
Adding a Contact 38
Modifying the Contact List 41
5.3 Using Contacts 42
5.4 Sharing Online Status 43
Setting your Online Status 45
5.5 Privacy 47
6 Using Other Resources 49
Phoning from History 50
6.2 The Favorites Tab 51
7 Configuring Bria 53
XMPP Account 55
Field Description 56
SIP Accounts – General 57
SIP Accounts – Voicemail 59
SIP Accounts – Topology 61
SIP Accounts – Presence 62
SIP Accounts – Storage 63
SIP Accounts – Transport 64
INVITEs that are for 65
SIP Accounts – Advanced 66
7.2 General Preferences 68
Preferences – Privacy 69
Enable Alert Displays 70
Assigning Sounds 70
Preferences – Devices 71
Preferences – Codecs 73
Video Codecs 74
Preferences – Calls 75
Preferences – Directory 76
Preferences – Advanced 76
A Troubleshooting 77
Testing Video Quality 78
Testing Audio Devices 79
Diagnostics 80
B Dial Plan 81
B.1 Dial Plan Syntax 82
Transformation Keywords 83
Results of the Comparison 84
B.3 Examples 85
C Contact List Headings 87
D Other Ways to Run Bria 88
E Glossary 89

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Counterpath Bria 4 Mac User Guide - Retail Deployments User Manual Page 77

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