Counterpath Bria 4 Windows User Guide - Enterprise Deployments User Manual download pdf (Page 99)

Diagnostics

If you have contacted CounterPath Customer Support in order to troubleshoot a problem, you may be asked to

generate a diagnostic log and send it to CounterPath.

Click

Select the problem you

are experiencing

Click to start logging

Click to close.

Perform the actions you

want to capture

When done, click Advanced Logging

again.

Click

Click to stop

logging

Then click to

send a log file.

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Bria 4 for Windows User Guide 1
Enterprise Deployments 1
Contents 3
1 Introduction 5
2 Installation and Setup 7
2.2 Configuring Bria 8
Populating your Contact List 9
2.3 Troubleshooting 10
2.4 Checking for Bria Updates 10
2.5 Managing Bria Licenses 10
CounterPath Corporation 12
3 Making Phone Calls 13
The Bria Menu 14
3.3 Placing a Call 15
6045551212PPP44; 16
6045551212PPPPPP1PP3PP2; 16
6045551212XXX44; 16
Letters to Numbers 17
Placing another Call 18
3.4 Handling Incoming Calls 19
Auto Answer 20
Disabling Call Waiting 20
Add as Contact 21
Place another call 21
Encryption 22
Ending a Call 22
3.6 Transfering a Call 23
3.7 Handling Video Calls 25
Pausing and Resuming Video 26
3.8 Conference Calls 27
From an Existing Call 28
Managing the Conference 29
Video Conference Calls 30
3.9 Voicemail 31
3.10 Forwarding Calls 31
3.11 Viewing Your Workgroup 32
Monitor, Pick up and Join 33
Receiving a Request to Join 34
Set up for Deskphone Mode 35
Working in Deskphone Mode 35
4 Other Bria Features 37
Receiving an IM 38
4.2 Sending a Broadcast IM 39
Starting a Group Chat 40
Managing a Group Chat 41
Leaving a Group Chat 41
4.4 Chat Rooms 42
4.5 Viewing Messages 44
Sending Files 45
Receiving Files 45
4.7 Sharing your Screen 46
4. Restart Bria 47
Inviting Participants 48
Inviting by Sending an Email 49
Combining Methods 51
Starting a Session 52
Managing a Session 53
Generating a New Session ID 54
Receiving an Invitation 55
5 The Contacts Tab 57
Exporting Contacts 59
Adding a Contact 61
Field Description 62
Modifying the Contact List 64
5.3 Using Contacts 65
5.4 Sharing Online Status 66
Sharing Online Status 67
Setting your Online Status 69
5.5 Privacy 72
6 Using Other Resources 73
6.2 Favorites Tab 74
6.3 Directory Tab 75
7 Configuring Bria 77
Presence 80
When You Are a Supervisor 82
XMPP Account 83
Outlook Account 85
7.2 Configuring Preferences 87
Preferences – Privacy 90
Preferences – Devices 91
Preferences – Shortcut Keys 93
Preferences – Audio Codecs 93
Preferences – Video Codecs 93
Preferences – Directory 94
Preferences – Calls 95
A Troubleshooting 97
Testing Audio Quality 98
Diagnostics 99
B Application Hot Keys 100
C Contact List Headings 101
D Other Ways to Run Bria 102
D.2 From the Command Line 103
E Glossary 104

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Counterpath Bria 4 Windows User Guide - Enterprise Deployments User Manual Page 99

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