Counterpath Bria 2.0 User Guide User Manual

Bria 2.0 for WindowsUser Guide

CounterPath Solutions, Inc.65. Complete the remaining tabs as specified by the service provider or to suit your setup. Settings that you may need to c

73Using Bria3.1 Starting BriaIf Bria is not already running, start it as you would any other program: Use the Windows Start menu or double-click the d

CounterPath Solutions, Inc.83.3 The Onscreen Multimedia Communicator The Bria MenuFile• My Profile. See page 39.• Preferences. These settings control

Bria 2.0 for Windows9For information on these actions, including import and export, see page 25.For information on managing blocked contacts, see “Pri

CounterPath Solutions, Inc.103.4 Placing a CallYou can contact someone using:• A softphone address ([email protected])• A traditional phone number,

11Placing another CallTo place a new call (without hanging up on the current call), click the Start another Call button. In the Current Calls bar, a t

CounterPath Solutions, Inc.12Hiding your IdentityYou can hide your identity on a call, so that the other person will not see your ID on their phone.On

Bria 2.0 for Windows133.5 Handling an Incoming CallBria must be running to answer incoming calls. (If Bria is not running, incoming calls may be direc

CounterPath Solutions, Inc.143.6 Handling an Established CallWhile the call is in progress you can:• Control the audio: use the speakerphone, mute the

Bria 2.0 for Windows15Displaying Separate Panels for CallsYou can pull each individual call into a separate panel.Quick TransferYou can set up a list

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CounterPath Solutions, Inc.16VideoAdding VideoEither you or the other party can add video at any time.To add video, open the Video panel and click Sta

Bria 2.0 for Windows17VoicemailIf your service includes voicemail, then when you have voicemail messages, the word “new” appears beside the voicemail

CounterPath Solutions, Inc.183.7 Conference CallsStarting a Conference CallYou can create a conference call starting from one existing call:• Click th

Bria 2.0 for Windows19Managing the ConferenceAdding More ParticipantsYou can add more participants to an existing conference in any of these ways:• Fr

CounterPath Solutions, Inc.20Video Conference CallsStarting a Conference with VideoTo start a conference with video, make sure that both the existing

Bria 2.0 for Windows213.8 Instant MessagingInstant messages are made using softphone address. Therefore, you can send or receive an instant message (I

CounterPath Solutions, Inc.22Receiving an IMWhen an IM is received, either the IM window or a Call Alert pops up. (To control which window appears, se

Bria 2.0 for Windows233.9 EmailYou can send an email to one or more contacts, or to all the contacts in a group.Select the contact, contacts or group,

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254 Contacts, History and AvailabilityThe Phone Book panel, which is divided into three tabs, provides access to key contact, call history, and contac

iContentsIntroduction...

CounterPath Solutions, Inc.26Using ContactsContact FlyoutLeft-click on a contact to show the Contact flyout. This flyout shows all the contact methods

Bria 2.0 for Windows27Adding a Contact1. Click , or right-click a group and choose Add Contact to Group. The Add a Contact dialog box appears.2. Comp

CounterPath Solutions, Inc.28Contact Profile Dialog BoxImporting ContactsYou can import a contact list from:• A comma-separated file. Use this method

Bria 2.0 for Windows29The new contacts will be added to the existing contacts. 1. From the main menu, click the Contacts menu and choose Import Contac

CounterPath Solutions, Inc.304.2 History TabManaging the Lists of CallsYou can right-click on an entry in a list to:• Delete the call.• Delete all ent

Bria 2.0 for Windows31Phoning and Sending IM from a ListYou can right-click on an entry in the Received or Dialed list to:• Place a call to this perso

CounterPath Solutions, Inc.324.3 AvailabilityAvailability refers to the ability to see whether a person is available or not: online, on phone, busy, a

Bria 2.0 for Windows33Troubleshooting: When You Cannot See AvailabilityIf you have multiple accounts set up, icons may remain gray when you expect the

CounterPath Solutions, Inc.34For important information on how privacy affects availability, see “Privacy” on page 37.Button Next Action ResultAllow an

Bria 2.0 for Windows35Setting your AvailabilityChanging your AvailabilityClick the down arrow beside the availability indicator on Bria, and select th

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CounterPath Solutions, Inc.36Do not disturb You have set your availability to this status. Bria will never automatically switch you out of this status

Bria 2.0 for Windows374.4 PrivacyYou can control how contacts and other people can contact you by phone or IM, and you can control whether your contac

CounterPath Solutions, Inc.38removing the person from the Blocked List, in which case they will then be controlled by your privacy settings.From the C

395 Configuring BriaYou can configure Bria in several ways:• Set up your personal profile. See below.• Configure global behavior. See “Configuring Opt

CounterPath Solutions, Inc.405.2 Configuring OptionsChoose File > Preferences. The Options window appears. The Options panels let you control the

Bria 2.0 for Windows41Options – Alerts & SoundsThis panel lets you assign sounds and lets you control the Call Alerts box.Assigning SoundsYou can

CounterPath Solutions, Inc.42Options – PrivacyYou can control how contacts and other people can contact you by phone or IM, and you can control whethe

Bria 2.0 for Windows43Field DescriptionGeneralGlobal Settings Choose to allow everyone to contact you, or to allow only your contacts to contact you.I

CounterPath Solutions, Inc.44Options – Quick TransferThis panel lets you set up a list of phone numbers that calls can be transferred to. Then during

Bria 2.0 for Windows45Options – DevicesBria automatically detects devices at each startup, and selects the most appropriate device for each purpose. I

11 Introduction1.1 What Is Bria 2.0?Bria 2.0 is the latest telephony application from CounterPath, allowing users to enjoy multimedia communications i

CounterPath Solutions, Inc.46Field DescriptionHeadset ModeSpeaker Microphone Change these fields only if you want to override the devices that Bria au

Bria 2.0 for Windows47Options – NetworkField DescriptionUse automatic bandwidth detection. Click the box to let Bria detect the speed of your network

CounterPath Solutions, Inc.48Options – Audio CodecsThis pane shows all the codecs that are included in the retail version of Bria. You can enable or d

Bria 2.0 for Windows49DVI4 Wideband 33EVRC 33G.711aLaw * 33G.711uLaw * 33G.722 3G.723 33G.726 33G.729 * 333GSM 33iLBC 33L16 PCM Wideband 33Speex 33Spe

CounterPath Solutions, Inc.50Options – Video CodecsThis pane appears only on versions of Bria that include video functionality.Video codecs describe t

Bria 2.0 for Windows51Options – DiagnosticsThis panel lets you enable logging to files. Logging uses computer resources, so you should only enable it

CounterPath Solutions, Inc.52Options – AdvancedThis screen lets you set advanced features:• Reduces echos. Turning this feature on improves sound qual

Bria 2.0 for Windows535.3 Configuring AccountsChoose File > Account Settings.The SIP Accounts window appears. SIP AccountsTo work with accounts, ch

CounterPath Solutions, Inc.54Setting the Default AccountWhen multiple accounts are enabled, one account is always the default. You can set any account

Bria 2.0 for Windows55Account Properties – AccountTable 2: Account Properties – AccountField DescriptionAccount If desired, change the account name to

CounterPath Solutions, Inc.2• Automatic selection of the best codec based on the other party’s capability, the available bandwidth, and network condit

CounterPath Solutions, Inc.56Send outbound via Choose the setting specified by your VoIP service provider: • Domain: If your VoIP service provider req

Bria 2.0 for Windows57Account Properties – VoicemailComplete these settings only if your service provider offers voicemail.These settings let you set

CounterPath Solutions, Inc.58Number for sending calls to voicemail Complete only if your VoIP service includes voicemail.This is the number that incom

Bria 2.0 for Windows59Account Properties – TopologyTable 4: Account Properties – TopologyField DescriptionFirewall TraversalIP Address This setting co

CounterPath Solutions, Inc.60XTunnelsUse XTunnels The appropriate setting for XTunnels depends on whether your VoIP service provider has an XTunnels s

Bria 2.0 for Windows61Account Properties – PresencePresence allows other softphone users to see your online availability, and also allows you to see

CounterPath Solutions, Inc.62domain.com is the default, all the contacts with the address “@domain.com” are watchable. The contacts at other domains a

Bria 2.0 for Windows63Account Properties – Storage These settings let you set up a remote storage system for your contact list via WebDAV or XCAP. (Th

CounterPath Solutions, Inc.64Root URL URL of an appropriate root folder on the remote server.Not used for “Local”. The factory setting is https://webd

65Account Properties – SecurityCurrently, security is supported, but there are no icons on the GUI to indicate whether an incoming or outgoing call is

32 Installation and Setup2.1 Getting ReadyAfter choosing a VoIP service provider, you will need the following information:•User name• Password• Author

CounterPath Solutions, Inc.66Setting up the root certificate on your computer ensures that the connection to the proxy is TLS secure (the first hop).

67Account Properties – AdvancedsTable 9: Account Properties – AdvancedField DescriptionReregister every The time interval between Bria’s attempts to r

CounterPath Solutions, Inc.68Enable session timers A session timer is a mechanism to detect whether a call session is still active from the signaling

Bria 2.0 for Windows69A Application Hot KeysFunction Keyboard ShortcutAnswer EnterExit Ctrl QHang up EscHold PeriodIncrease/Decrease Volume Up/Down Ar

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Bria 2.0 for Windows71B Dialing PlanWhen a call attempt is made, the call input (what you type, select or drag onto the Call display) is processed to

CounterPath Solutions, Inc.72B.1 Dialing Plan SyntaxIn Bria, the dialing plan establishes the expected patterns of characters for a telephone number o

73TimersThere are two timers:• T timer is 4 seconds.• The long timer is 20 seconds.These timers are used in input comparison, as described in “How the

CounterPath Solutions, Inc.74B.2 How the Input Is ProcessedComparing Input to the Dialing Plan PatternsThe input is compared to each dialing plan in t

75B.3 ExamplesExample 1\a\a.T|xxxxxxx.T;match=2;pre="9"This simple example shows how to differentiate between a PSTN number and a softphone

CounterPath Solutions, Inc.4Optimized DevicesBria is optimized to work with the following:• Actiontec Internet Phone Wizard• GN Netcom GN 8120 USB and

CounterPath Solutions, Inc.76• Handling of the account prefix (#1), if you are upgrading from Bria 1.1 and are accustomed to entering the account numb

77C Contact List HeadingsFollowing is a list of all the headings that are used in the Bria contact list. This list can be useful when formatting a con

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79D Location of FilesSystem files get copied to the installation directory specified when installing Bria. The default installation directory is:C:\Pr

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Bria 2.0 for Windows81E Other Ways to Run Bria E.1 From a HyperlinkYou can attach a hyperlink to a phone number or softphone address that, when clicke

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Bria 2.0 for Windows83F GlossaryAEC Acoustic echo cancellation. Processing of the audio or video signal to reduce the echo effect that can arise with

CounterPath Solutions, Inc.84RFC Request for Comment. A document that describes an aspect of an internet technology. An RFC may be a proposed, draft o

Bria 2.0 for Windows52.3 Configuring Bria1. If Bria is not already running, start it as you would any other program: Use the Windows Start menu or dou