Counterpath Bria 3.1 for Windows User Guide - Enterprise Deplo User Manual download pdf (Page 76)

CounterPath Corporation

Diagnostics

Only use this panel if instructed to do so by your system administrator.

To start logging Bria activity and send a logging report to customer support:

1. Click Start Logging. The first Diagnostics Logging window appears.

2. Select the problem you are experiencing and click Start Logging.

3. On the second Diagnostics Logging screen, click Finish. Logging will start.

4. Perform the actions you want to capture; for example, attempt to make a phone call.

5. When done, choose Help > Troubleshooting > Diagnostics again and click Send Report. Select the report

and send it.

6. When the report has been sent, click Stop Logging. Click Done to close the Troubleshooting window.

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Bria 3 for Windows User Guide 1
Contents 3
1 Introduction 5
2 Installation and Setup 7
2.3 Starting Bria 8
2.4 Configuring Bria 9
2.5 Setting up a Contact List 10
2.6 Setting up for Presence 11
2.7 Troubleshooting 12
2.8 Checking for Bria Updates 12
3 Making Phone Calls 13
The Bria Menu 14
USB Device Alert 14
3.3 Placing a Call 15
CounterPath Corporation 16
Call entry field 16
Click to place the call 16
Auto complete suggestions 16
Letters to Numbers 17
Hiding your Identity 18
Placing another Call 18
3.4 Handling Incoming Calls 19
Auto Answer 20
Ending a Call 21
3.6 Transfering a Call 22
3.7 Handling Video Calls 24
Adding Video 25
Other Party Adds Video 25
Pausing and Resuming Video 25
3.8 Conference Calls 26
Managing the Conference 27
Video Conference Calls 28
3.9 Voicemail 29
3.10 Forwarding Calls 29
3.11 Viewing Your Workgroup 30
Set up for Deskphone Mode 31
Working in Deskphone Mode 31
4 Other Bria Features 33
Conference IM – Group Chat 34
Viewing the IM Archive 35
Sending Files 36
Receiving Files 36
5 The Contacts Tab 37
From WebDAV or XCAP 38
Importing Contacts 38
Exporting Contacts 39
Adding a Contact 40
Modifying the Contact List 41
Viewing a Contact 42
Deleting a Contact 43
Managing Groups 43
5.4 Using Contacts 44
5.5 Sharing Online Status 45
Sharing Online Status 46
Setting your Online Status 49
5.6 Privacy 51
6 Using Other Resources 53
6.2 Favorites Tab 54
6.3 Directory Tab 55
7 Configuring Bria 57
7.2 Configuring Preferences 60
Preferences – Privacy 62
Preferences – Devices 63
Preferences – Shortcut Keys 66
Preferences – Network 67
Preferences – Audio Codecs 67
Preferences – Video Codecs 67
Preferences – Media Quality 68
Preferences – Directory 69
Preferences – Call Automation 70
Preferences – Contact Storage 70
Preferences – Advanced 71
A Troubleshooting 73
Testing Audio Quality 75
Diagnostics 76
B Application Hot Keys 77
C Contact List Headings 78
D Other Ways to Run Bria 79
E Glossary 80

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Counterpath Bria 3.1 for Windows User Guide - Enterprise Deplo User Manual Page 76

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