Counterpath Bria 2.1 User Guide User Manual Page 1

Bria 2.1 for WindowsUser Guide

CounterPath Solutions, Inc.65. Complete the remaining tabs as specified by the service provider or to suit your setup. Settings that you may need to c

73Using Bria3.1 Starting BriaIf Bria is not already running, start it as you would any other program: Use the Windows Start menu or double-click the d

CounterPath Solutions, Inc.83.3 The Onscreen Multimedia Communicator The Bria MenuFile• My Profile. See page 41.• Preferences. These settings control

Bria 2.1 for Windows9For information on these actions, including import and export, see page 27.For information on managing blocked contacts, see “Pri

CounterPath Solutions, Inc.103.4 Placing a CallYou can contact someone using:• A softphone address ([email protected])• A traditional phone number,

Bria 2.1 for Windows11Placing another CallTo place a new call (without hanging up on the current call), click the Start another Call button. In the Cu

CounterPath Solutions, Inc.12Hiding your IdentityYou can hide your identity on a call, so that the other person will not see your ID on their phone.On

Bria 2.1 for Windows133.5 Handling an Incoming CallBria must be running to answer incoming calls. (If Bria is not running, incoming calls may be direc

CounterPath Solutions, Inc.143.6 Handling an Established CallWhile the call is in progress you can:• Control the audio: use the speakerphone, mute the

Bria 2.1 for Windows15Displaying Separate Panels for CallsYou can pull each individual call into a separate panel.Transfering a CallQuick TransferYou

CounterPath Solutions, Inc.CounterPath Solutions, Inc.Suite 300, Bentall One Centre505 Burrard Street Box 95Vancouver BC V7X 1M3Tel: 1.604.320.3344sal

CounterPath Solutions, Inc.16Basic (Unattended) Transfer – Transfer this CallYou can transfer a call to any number, then hang up as soon as you have e

Bria 2.1 for Windows17VideoAdding VideoEither you or the other party can add video at any time.To add video, open the Video panel and click Start My V

CounterPath Solutions, Inc.18VoicemailIf your service includes voicemail, then when you have voicemail messages, the word “new” appears beside the voi

Bria 2.1 for Windows193.7 Conference CallsStarting a Conference CallYou can create a conference call starting from one existing call:1. Click the Conf

CounterPath Solutions, Inc.20Managing the ConferenceAdding More ParticipantsYou can add more participants to an existing conference in any of these wa

Bria 2.1 for Windows21Audio ControlsAdjusting Volume. Use the speaker adjustment to adjust volume of the sound you are hearing. Mute. Click on the d

CounterPath Solutions, Inc.22Controlling VideoOnce video has been added, it can be paused, resumed and stopped in the same way as on a regular confere

Bria 2.1 for Windows233.8 Instant MessagingInstant messages are made using softphone address. Therefore, you can send or receive an instant message (I

CounterPath Solutions, Inc.24Receiving an IMWhen an IM is received, either the IM window or a Call Alert pops up. (To control which window appears, se

253.9 EmailYou can send an email to one or more contacts, or to all the contacts in a group.Select the contact, contacts or group, right-click and cho

iContentsIntroduction...

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274 Contacts, History and AvailabilityThe Phone Book panel, which is divided into three tabs, provides access to key contact, call history, and contac

CounterPath Solutions, Inc.28Using ContactsContact FlyoutLeft-click on a contact to show the Contact flyout. This flyout shows all the contact methods

Bria 2.1 for Windows29Setting up ContactsAdding a ContactClick , or right-click a group and choose Add Contact to Group. The Contact Profile dialog b

CounterPath Solutions, Inc.302. Insert a blank row as the first row, then insert the headings that Bria will use to interpret the meaning of each colu

Bria 2.1 for Windows31Managing ContactsChanging Contact InformationTo change the information for a contact, right-click the contact and choose View Pr

CounterPath Solutions, Inc.324.2 History TabManaging the Lists of CallsYou can right-click on an entry in a list to:• Delete the call.• Delete all ent

Bria 2.1 for Windows33Phoning and Sending IM from a ListYou can right-click on an entry in the Received or Dialed list to:• Place a call to this perso

CounterPath Solutions, Inc.344.3 AvailabilityAvailability refers to the ability to see whether a person is available or not: online, on phone, busy, a

Bria 2.1 for Windows35Troubleshooting: When You Cannot See AvailabilityIf you have multiple accounts set up, icons may remain gray when you expect the

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CounterPath Solutions, Inc.36For important information on how privacy affects availability, see “Privacy” on page 39.Button Next Action ResultAllow an

Bria 2.1 for Windows37Setting your AvailabilityChanging your AvailabilityClick the down arrow beside the availability indicator on Bria, and select th

CounterPath Solutions, Inc.38Do not disturb You have set your availability to this status. Bria will never automatically switch you out of this status

394.4 PrivacyYou can control how contacts and other people can contact you by phone or IM, and you can control whether your contacts can see your avai

CounterPath Solutions, Inc.40On an Incoming IMTo block who sends an IM, choose Options > Block this Person on the Instant Message window. Then clos

415 Configuring BriaYou can configure Bria in several ways:• Set up your personal profile. See below.• Configure global behavior. See “Configuring Pre

CounterPath Solutions, Inc.425.2 Configuring PreferencesChoose File > Preferences. The Preferences window appears. The Preferences panels let you

Bria 2.1 for Windows43Preferences – Alerts & SoundsThis panel lets you assign sounds and lets you control the Call Alerts box.Assigning SoundsYou

CounterPath Solutions, Inc.44Preferences – PrivacyYou can control how contacts and other people can contact you by phone or IM, and you can control wh

Bria 2.1 for Windows45Preferences – Quick TransferThis panel lets you set up a list of phone numbers that calls can be transferred to. Then during a c

11 Introduction1.1 What Is Bria?Bria is the latest telephony application from CounterPath, allowing users to enjoy multimedia communications in a dyna

CounterPath Solutions, Inc.46Preferences – DevicesBria automatically detects devices at each startup, and selects the most appropriate device for each

Bria 2.1 for Windows47Field DescriptionHeadset ModeSpeaker Microphone Change these fields only if you want to override the devices that Bria automatic

CounterPath Solutions, Inc.48Preferences – NetworkField DescriptionUse automatic bandwidth detection. Click the box to let Bria detect the speed of yo

Bria 2.1 for Windows49Preferences – Audio CodecsThis pane shows all the codecs that are included in the retail version of Bria. You can enable or disa

CounterPath Solutions, Inc.50Supported CodecsBria supports a wide range of codecs. See the table.Codec Narrowband Wideband Royalty-bearingIncluded in

Bria 2.1 for Windows51Preferences – Video CodecsThis pane appears only on versions of Bria that include video functionality.Video codecs describe the

CounterPath Solutions, Inc.52Preferences – Quality of ServiceThe Quality of Service pane lets you request a specific transport service for audio, vide

Bria 2.1 for Windows53Preferences – DiagnosticsThis panel lets you enable logging to files. Logging uses computer resources, so you should only enable

CounterPath Solutions, Inc.54Preferences – AdvancedThis screen lets you set advanced features:• Reduces echos. Turning this feature on improves sound

Bria 2.1 for Windows555.3 Configuring AccountsChoose File > Account Settings.The SIP Accounts window appears. SIP AccountsTo work with accounts, ch

CounterPath Solutions, Inc.2• Automatic selection of the best codec based on the other party’s capability, the available bandwidth, and network condit

CounterPath Solutions, Inc.56Account Properties – AccountTable 2: Account Properties – AccountField DescriptionAccount If desired, change the account

Bria 2.1 for Windows57Send outbound via Choose the setting specified by your VoIP service provider: • Domain: If your VoIP service provider requires t

CounterPath Solutions, Inc.58Account Properties – VoicemailComplete these settings only if your service provider offers voicemail.These settings let y

Bria 2.1 for Windows59Number for sending calls to voicemail Complete only if your VoIP service includes voicemail.This is the number that incoming cal

CounterPath Solutions, Inc.60Account Properties – TopologyTable 4: Account Properties – TopologyField DescriptionFirewall TraversalIP Address This set

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CounterPath Solutions, Inc.62Account Properties – PresencePresence allows other softphone users to see your online availability, and also allows you

Bria 2.1 for Windows63domain.com is the default, all the contacts with the address “@domain.com” are watchable. The contacts at other domains are not

CounterPath Solutions, Inc.64Account Properties – Storage These settings let you set up a remote storage system for your contact list via WebDAV or XC

65Table 6: Account Properties – StorageField DescriptionStorage method The storage method to be used for the Contacts list file and the presence rules

32 Installation and Setup2.1 Getting ReadyAfter choosing a VoIP service provider, you will need the following information:•User name• Password• Author

CounterPath Solutions, Inc.66Account Properties – SecurityCurrently, security is supported, but there are no icons on the GUI to indicate whether an i

67Setting up the root certificate on your computer ensures that the connection to the proxy is TLS secure (the first hop). Any proxy in the chain (bet

CounterPath Solutions, Inc.68Account Properties – AdvancedsTable 9: Account Properties – AdvancedField DescriptionReregister every The time interval b

Bria 2.1 for Windows69Enable session timers A session timer is a mechanism to detect whether a call session is still active from the signaling point o

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Bria 2.1 for Windows71A Application Hot KeysFunction Keyboard ShortcutAnswer EnterExit Ctrl QHang up EscHold PeriodIncrease/Decrease Volume Up/Down Ar

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73B Dialing PlanWhen a call attempt is made, the call input (what you type, select or drag onto the Call display) is processed to select the account t

CounterPath Solutions, Inc.74B.1 Dialing Plan SyntaxIn Bria, the dialing plan establishes the expected patterns of characters for a telephone number o

Bria 2.1 for Windows75TimersThere are two timers:• T timer is 4 seconds.• The long timer is 20 seconds.These timers are used in input comparison, as d

CounterPath Solutions, Inc.4Optimized DevicesBria is optimized to work with the following:• Actiontec Internet Phone Wizard• GN Netcom GN 8120 USB and

CounterPath Solutions, Inc.76B.2 How the Input Is ProcessedComparing Input to the Dialing Plan PatternsThe input is compared to each dialing plan in t

Bria 2.1 for Windows77B.3 ExamplesExample 1\a\a.T|xxxxxxx.T;match=2;pre="9"This simple example shows how to differentiate between a PSTN num

CounterPath Solutions, Inc.78• Handling of the account prefix (#1), if you are upgrading from Bria 1.1 and are accustomed to entering the account numb

79C Contact List HeadingsFollowing is a list of all the headings that are used in the Bria contact list. This list can be useful when formatting a con

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Bria 2.1 for Windows81D Location of FilesSystem files get copied to the installation directory specified when installing Bria. The default installatio

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Bria 2.1 for Windows83E Other Ways to Run Bria E.1 From a HyperlinkYou can attach a hyperlink to a phone number or softphone address that, when clicke

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Bria 2.1 for Windows85F GlossaryAEC Acoustic echo cancellation. Processing of the audio or video signal to reduce the echo effect that can arise with

Bria 2.1 for Windows52.3 Configuring Bria1. If Bria is not already running, start it as you would any other program: Use the Windows Start menu or dou

CounterPath Solutions, Inc.86RFC Request for Comment. A document that describes an aspect of an internet technology. An RFC may be a proposed, draft o