Counterpath Bria 3.0 for Windows User Guide – Retail Deploymen User Manual download pdf (Page 22)

CounterPath Corporation

Attended Transfer – Call then Transfer

You can first speak to the target (the person you are transfering the call to), then click Transfer to complete the

transfer.

When the other person answers, the Transfer

Now button is enabled

Click the Transfer button

Type a name or number, or drag a contact

into the field

Then click Call

The call is put on hold and a call entry field appears

When you are ready, click

Transfer Now. The call panel

closes

Bria phones the new person

You can hang up the

second call and return to

the first call

You can cancel the transfer

request and return to the

first call

Or if the other person does not want to

take the call, click Cancel and return to

the first call

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Retail Deployments 1
Contents 3
1 Introduction 5
2 Installation and Setup 7
2.2 Installing Bria 8
2.3 Configuring Bria 8
Setting up Accounts 9
Setting up for Voicemail 10
Setting up a Contact List 10
2.4 Troubleshooting 11
2.5 Checking for Bria Updates 11
CounterPath Corporation 12
3Using Bria 13
The Bria Menu 14
USB Device Alert 14
3.3 Placing a Call 15
Call entry field 16
Click to place the call 16
Auto complete suggestions 16
Placing another Call 17
Hiding your Identity 17
3.4 Handling Incoming Calls 18
Auto Answer 19
Ending a Call 20
3.6 Transfering a Call 21
3.7 Handling Video Calls 23
Adding Video 24
Other Party Adds Video 24
Pausing and Resuming Video 24
3.8 Conference Calls 25
Managing the Conference 26
Video Conference Calls 27
3.9 Voicemail 28
3.10 Forwarding Calls 28
3.11 Instant Messaging 29
Conference IM—Group Chat 30
Viewing the IM Archive 31
Sending Files 32
Receiving Files 32
3.13 Workgroups 33
4 Using Resources 35
Populating the Contact List 36
Managing Contacts and Groups 37
Changing Contact Information 38
Moving or Deleting a Contact 38
Adding a Contact 39
Deleting a Contact 39
Managing Groups 39
Using Contacts 40
4.2 History Tab 41
4.3 Sharing Online Status 42
Setting your Online Status 44
5 Configuring Bria 47
XMPP Account 49
INVITEs that are for 58
REGISTER message 59
5.2 Configuring Preferences 61
Enable Alert displays 62
Assigning Sounds 62
Preferences – Devices 63
Preferences – Network 66
Preferences – Audio Codecs 68
Supported Codecs 69
Preferences – Video Codecs 70
These fields appear only on 71
Preferences – Directory 72
Preferences – Call Automation 73
Preferences – Contact Storage 74
Preferences – Advanced 76
A Troubleshooting 77
Testing Audio Quality 79
Diagnostics 80
B Application Hot Keys 81
C Dial Plan 82
C.1 Dial Plan Syntax 83
Valid Content 84
Results of the Comparison 85
C.3 Examples 87
D Contact List Headings 89
E Other Ways to Run Bria 90
F Glossary 91

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