Counterpath Bria 3.0 for Windows User Guide – Retail Deploymen User Manual Page 39
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- Table of contents
- TROUBLESHOOTING
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Bria 3.0 for Windows User Guide – Retail Deployments
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Managing Contacts and Groups when Using Outlook
The following information applies if you are using your Microsoft® Outlook® address book from within Bria.
Adding a Contact
Click , or right-click a group and choose Add Contact to Group. The Outlook Contact dialog appears.
Complete the fields and save the information. The new contact will automatically appear in your Bria contact
list.
One of the fields in this dialog is mapped to the Softphone field in Bria; Bria will assume that the phone number
you put in this dialog can be used to place phone calls, send instant messages, and shared online status
information.
To check which field is mapped, choose Softphone > Preferences > Storage. See page 70.
Sharing Online Status
To share online information with a newly added contact, select the contact and right-click and choose Subscribe
to presence.
Online status information is handled by the account specified in the Accounts Settings window. To see which
account is currently being used for online status information, choose Softphone > Account Settings; see
page 43.
Adding a Contact using an Existing Address
You can add a contact by capturing existing information:
• If you are on a phone call with a person who is not a contact, click the Add to Contacts button in the call
panel
• On the History tab, select an entry that is not a contact. Right-click and choose Add as Contact.
The Outlook contact dialog appears. Complete the dialog as desired and press OK.
Changing Contact Information
To change the information for a contact, right-click the contact and choose Edit Profile. The Outlook contact
dialog appears.
Deleting a Contact
Delete contacts from within Outlook.
Managing Groups
Bria uses the groups that are set up in Outlook. If no groups are set up, all contacts are added to a group called
“Unwrapped Contacts”. You cannot rename or delete this group.
- Retail Deployments 1
- Contents 3
- 1 Introduction 5
- 2 Installation and Setup 7
- 2.2 Installing Bria 8
- 2.3 Configuring Bria 8
- Setting up Accounts 9
- Setting up for Voicemail 10
- Setting up a Contact List 10
- 2.4 Troubleshooting 11
- 2.5 Checking for Bria Updates 11
- CounterPath Corporation 12
- 3Using Bria 13
- The Bria Menu 14
- USB Device Alert 14
- 3.3 Placing a Call 15
- Call entry field 16
- Click to place the call 16
- Auto complete suggestions 16
- Placing another Call 17
- Hiding your Identity 17
- 3.4 Handling Incoming Calls 18
- Auto Answer 19
- Ending a Call 20
- 3.6 Transfering a Call 21
- 3.7 Handling Video Calls 23
- Adding Video 24
- Other Party Adds Video 24
- Pausing and Resuming Video 24
- 3.8 Conference Calls 25
- Managing the Conference 26
- Video Conference Calls 27
- 3.9 Voicemail 28
- 3.10 Forwarding Calls 28
- 3.11 Instant Messaging 29
- Conference IM—Group Chat 30
- Viewing the IM Archive 31
- Sending Files 32
- Receiving Files 32
- 3.13 Workgroups 33
- 4 Using Resources 35
- Populating the Contact List 36
- Managing Contacts and Groups 37
- Changing Contact Information 38
- Moving or Deleting a Contact 38
- Adding a Contact 39
- Deleting a Contact 39
- Managing Groups 39
- Using Contacts 40
- 4.2 History Tab 41
- 4.3 Sharing Online Status 42
- Setting your Online Status 44
- 5 Configuring Bria 47
- XMPP Account 49
- INVITEs that are for 58
- REGISTER message 59
- 5.2 Configuring Preferences 61
- Enable Alert displays 62
- Assigning Sounds 62
- Preferences – Devices 63
- Preferences – Network 66
- Preferences – Audio Codecs 68
- Supported Codecs 69
- Preferences – Video Codecs 70
- These fields appear only on 71
- Preferences – Directory 72
- Preferences – Call Automation 73
- Preferences – Contact Storage 74
- Preferences – Advanced 76
- A Troubleshooting 77
- Testing Audio Quality 79
- Diagnostics 80
- B Application Hot Keys 81
- C Dial Plan 82
- C.1 Dial Plan Syntax 83
- Valid Content 84
- Results of the Comparison 85
- C.3 Examples 87
- D Contact List Headings 89
- E Other Ways to Run Bria 90
- F Glossary 91
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