Counterpath Bria 3.0 for Windows User Guide – Retail Deploymen User Manual download pdf (Page 29)

Bria 3.0 for Windows User Guide – Retail Deployments

3.11 Instant Messaging

Sending an IM

1. You can send an IM to a contact who has a softphone address.

2. Type the message. Include emoticons and formatting, as desired.

To insert a return in the message, press Enter. (You can control the behavior of Enter and of Ctrl+Enter on

the Softphone > Preferences > Application panel.)

3. Click Send.

Receiving an IM

When an IM is received, either the IM window or a Call Alert pops up. (To control which window appears,

choose Softphone > Preferences > Application.)

From the Contacts tab Right-click on the contact and choose Send Instant Message. The contact must

have a softphone address.

An active phone call If the person is a contact, choose Send Instant Message from the call panel

menu.

An active conference call If the participant is a contact, choose Send Instant Message from the participant

menu.

Click to edit the profile

Message input area

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Counterpath Bria 3.0 for Windows User Guide – Retail Deploymen User Manual Page 29