Counterpath Bria 3.0 for Windows User Guide – Retail Deploymen User Manual

Bria 3.0 for Windows User GuideRetail Deployments

CounterPath Corporation6Setting up for VoicemailYour VoIP service provider may offer voicemail. If it does, then you can set up some voicemail feature

Bria 3.0 for Windows User Guide – Retail Deployments7• You can import a contact list from a file or from another application. See page 32.For general

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93Using Bria3.1 Starting and Quitting BriaIf Bria is not already running, start it as you would any other program: Use the Windows Start menu or doubl

CounterPath Corporation10The Bria MenuBria• Accounts. These settings control how Bria interacts with your VoIP service provider, and are set individua

Bria 3.0 for Windows User Guide – Retail Deployments113.3 Placing a CallYou can contact someone using:• A traditional phone number, if supported by yo

CounterPath Corporation12Call entry fieldClick to place the callAuto complete suggestions

Bria 3.0 for Windows User Guide – Retail Deployments13Placing another CallTo place a new call (without hanging up on the current call), simply place t

CounterPath Corporation143.4 Handling Incoming CallsBria must be running to answer incoming calls. (If Bria is not running, incoming calls may be dire

Bria 3.0 for Windows User Guide – Retail Deployments15Auto AnswerYou can set Bria to automatically answer all incoming calls. To turn auto answer off

CounterPath Corporation2CounterPath CorporationSuite 300, One Bentall Centre505 Burrard Street, Box 95Vancouver, BC V7X 1M3Tel: 604.320.3344sales@coun

CounterPath Corporation163.5 Handling an Established CallWhile the call is in progress you can:• Control the audio: use the speakerphone, mute the cal

Bria 3.0 for Windows User Guide – Retail Deployments173.6 Transfering a CallBasic (Unattended) Transfer – Transfer this CallYou can transfer a call to

CounterPath Corporation18Attended Transfer – Call then TransferYou can first speak to the target (the person you are transfering the call to), then cl

Bria 3.0 for Windows User Guide – Retail Deployments193.7 Handling Video CallsPlacing a Video CallYou can start a call with video. See the table. How

CounterPath Corporation20Adding VideoIf you have a camera, you can click Start Video ( ) in the call panel. When you add video, the other party may (o

Bria 3.0 for Windows User Guide – Retail Deployments213.8 Conference CallsStarting a Conference CallFrom the DashboardFrom an Existing Call • Enter th

CounterPath Corporation22Managing the Conference Adding More ParticipantsYou can add more participants to an existing conference in any of these ways:

Bria 3.0 for Windows User Guide – Retail Deployments23Video Conference Calls Starting a Conference with VideoWhen you start a conference, video works

CounterPath Corporation243.9 VoicemailIf your service includes voicemail and you have set up voicemail options (page 48), then when you have voicemail

Bria 3.0 for Windows User Guide – Retail Deployments253.11 Instant MessagingSending an IM1. You can send an IM to a contact who has a softphone addres

iContentsIntroduction...

CounterPath Corporation26Conference IM—Group ChatGroup chat allows you to exchange instant messages with a group of people in the same session. All pe

Bria 3.0 for Windows User Guide – Retail Deployments27Viewing the IM ArchiveYou can view your recent IM activity for any contact or group chat session

CounterPath Corporation283.12 Sending and Receiving FilesSending FilesIf you have an XMPP account, you can send files to another contact who has a Jab

Bria 3.0 for Windows User Guide – Retail Deployments293.13 WorkgroupsTypically, workgroups are used only in enterprises and are set up by the system a

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314 Using Resources4.1 Contacts TabThe Contacts tab displays your contacts and lets you specify multiple contact methods for them, including:• Softpho

CounterPath Corporation32Populating the Contact ListAt any time, but particularly when you first deploy Bria, you may want to populate the contact lis

Bria 3.0 for Windows User Guide – Retail Deployments333. Save the file as *.csv.Exporting ContactsYou can export a contact list to a comma-separated f

CounterPath Corporation34Sharing Online StatusOnline status information is handled by the account specified in the Accounts Settings window. To see wh

Bria 3.0 for Windows User Guide – Retail Deployments35Managing Contacts and Groups when Using OutlookThe following information applies if you are usin

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CounterPath Corporation36Using ContactsContact FlyoutClick a contact to show the Contact flyout. This flyout shows all the contact methods set up for

Bria 3.0 for Windows User Guide – Retail Deployments374.2 History TabManaging the Lists of CallsYou can right-click on an entry in a list to:• Delete

CounterPath Corporation384.3 Sharing Online StatusYou can publish your online status to contacts who have softphone address, and you can set up Bria t

Bria 3.0 for Windows User Guide – Retail Deployments39Allowing Other Parties to See your Status (Publishing your Status)Continuing from above, when th

CounterPath Corporation40Setting your Online StatusChanging your StatusClick the down arrow beside the online status indicator on Bria, and select the

Bria 3.0 for Windows User Guide – Retail Deployments41Adding Contacts to the Alert List (Buddy Pounces)You can add a contact to the Alert List in orde

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435 Configuring BriaYou can configure Bria in several ways:• Configure global behavior. See “Configuring Preferences” on page 57.• Configure the behav

CounterPath Corporation44• You can never place a call on a disabled account. If you place a call that is only valid on the disabled account, it will f

Bria 3.0 for Windows User Guide – Retail Deployments45XMPP AccountTable 1: XMPP Account Properties – AccountField DescriptionAccount name If desired,

11 IntroductionRead this manual if you who are deploying Bria without the help of a system administrator. If you are working in an enterprise that has

CounterPath Corporation46SIP Account Properties – AccountTable 2: SIP Account Properties – AccountField DescriptionAccount name If desired, change the

Bria 3.0 for Windows User Guide – Retail Deployments47Send outbound via Choose the setting specified by your VoIP service provider: • Domain: If your

CounterPath Corporation48SIP Account Properties – VoicemailThese settings let you set up to interact with your VoIP service provider’s voicemail servi

Bria 3.0 for Windows User Guide – Retail Deployments49Number to dial for checking voicemail Optional, but complete this field only if your VoIP servic

CounterPath Corporation50SIP Account Properties – TopologyTable 4: SIP Account Properties – TopologyField DescriptionFirewall traversal modeLeave the

Bria 3.0 for Windows User Guide – Retail Deployments51SIP Account Properties – PresencePresence allows other softphone users to see your online status

CounterPath Corporation52SIP Account Properties – StorageThese settings let you set up a remote storage system for the buddy list for this SIP account

Bria 3.0 for Windows User Guide – Retail Deployments53SIP Account Properties – TransportYou can set up Bria for the type of security (encryption) you

CounterPath Corporation54Setting up for Security within BriaThe options for media encryption are described in the following table.Table 8: Security Op

Bria 3.0 for Windows User Guide – Retail Deployments55SIP Account Properties – AdvancedTable 9: SIP Account Properties – AdvancedField DescriptionRegi

CounterPath Corporation2H.263, H.263+ 1998, H.264.• Automatic selection of the best codec based on the other party’s capability, the available bandwid

CounterPath Corporation56TimersEnable session timersDefault session timeA session timer is a mechanism to detect whether a call session is still activ

Bria 3.0 for Windows User Guide – Retail Deployments575.2 Configuring PreferencesChoose Softphone > Preferences. The Preferences window appears. Th

CounterPath Corporation58Preferences – Alerts & SoundsThis panel lets you control the Call Alerts box and lets you assign sounds. Enable Alert dis

Bria 3.0 for Windows User Guide – Retail Deployments59Preferences – DevicesBria automatically detects devices at each startup, and selects the most ap

CounterPath Corporation60Speakerphone ModeSpeaker Change this field only if you want to override the devices that Bria automatically selected.Make th

Bria 3.0 for Windows User Guide – Retail Deployments61HID Devices: USB Device Button SetupYou can assign functions to a HID-compliant device. For exam

CounterPath Corporation62Preferences – NetworkTable 11: Preferences – NetworkField DescriptionNetwork Connection Speed Select the type of network conn

Bria 3.0 for Windows User Guide – Retail Deployments63Video Image Quality – Limit available resolutionIf you enable this field, Bria will determine th

CounterPath Corporation64Preferences – Audio CodecsThis panel shows all the codecs that are included in the retail version of Bria. You can enable or

Bria 3.0 for Windows User Guide – Retail Deployments65Supported CodecsCodec Narrowband Wideband Royalty-bearing Included in BriaAMR Wideband (G.722.2)

32 Installation and Setup2.1 Getting ReadySIP Account InformationAfter choosing a VoIP service provider, you will need the following information:• Use

CounterPath Corporation66Preferences – Video CodecsVideo codecs describe the format by which video streams are compressed for transmission over networ

Bria 3.0 for Windows User Guide – Retail Deployments67Preferences – Quality of ServiceThe Quality of Service panel lets you request a specific transpo

CounterPath Corporation68Preferences – DirectoryTypically, directories are used only in enterprises and are set up by the system administrator.

Bria 3.0 for Windows User Guide – Retail Deployments69Preferences – Call AutomationThese settings let you configure how you want auto answer to handle

CounterPath Corporation70Preferences – Contact StorageThese settings let you set up a remote storage system for your contact list. The contact list ho

Bria 3.0 for Windows User Guide – Retail Deployments71Root URL URL of an appropriate root folder on the remote server. The factory setting is https://

CounterPath Corporation72Preferences – AdvancedTable 13: Preferences – AdvancedField DescriptionMedia – AudioReduce device echo Turning this feature o

73A TroubleshootingChoose Help > Troubleshooting to display the Troubleshooting window. Testing Audio and Video DevicesYou can verify that your mic

CounterPath Corporation74Testing the Network ConnectionYou can verify that you are successfully connected to the network.

Bria 3.0 for Windows User Guide – Retail Deployments75Testing Audio QualityWhile you are on a phone call, you can test the quality of the audio. Note

CounterPath Corporation4Multimedia Device RequirementsBria requires both speakers and a microphone to make calls. Any of the following configurations

CounterPath Corporation76DiagnosticsOnly use this panel if instructed to do so by your support representative at your VoIP service provider.

Bria 3.0 for Windows User Guide – Retail Deployments77B Application Hot KeysFunction Keyboard ShortcutDecline an incoming call Ctrl - DRedial the last

CounterPath Corporation78C Dial PlanWhen a call attempt is made, the call input (what you type, select or drag onto the call entry field) is processed

Bria 3.0 for Windows User Guide – Retail Deployments79C.1 Dial Plan SyntaxIn Bria, the dial plan establishes the expected patterns of characters for a

CounterPath Corporation80PatternValid ContentThe content for a pattern follows the digit map rules of RFC 2705, supplemented by the rules for regular

Bria 3.0 for Windows User Guide – Retail Deployments81Transformation KeywordsOrder of TransformationsThese transformations are always performed in the

CounterPath Corporation82Pending match • The pattern has no . (dot) but does have the T timer. There is a perfect match.• The pattern has a . (dot) an

Bria 3.0 for Windows User Guide – Retail Deployments83C.3 ExamplesExample 1\a\a.T|xxxxxxx.T;match=2;pre="9"This simple example shows how to

CounterPath Corporation84• Handling of the account prefix (#1), if you are upgrading from Bria 1.1 and are accustomed to entering the account number.

Bria 3.0 for Windows User Guide – Retail Deployments85D Contact List HeadingsFollowing is a list of all the headings that are used in the Bria contact

Bria 3.0 for Windows User Guide – Retail Deployments5Setting up AccountsAfter obtaining SIP, SIMPLE, and (if applicable) XMPP account information from

CounterPath Corporation86E Other Ways to Run Bria E.1 From a HyperlinkYou can attach a hyperlink to a phone number or softphone address that, when cli

Bria 3.0 for Windows User Guide – Retail Deployments87F GlossaryAEC Acoustic echo cancellation. Processing of the audio or video signal to reduce the

CounterPath Corporation88RFC Request for Comment. A document that describes an aspect of an internet technology. An RFC may be a proposed, draft or fu