Counterpath Bria 3.0 for Windows User Guide – Retail Deploymen User Manual Page 5
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- Table of contents
- TROUBLESHOOTING
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1
1 Introduction
Read this manual if you who are deploying Bria without the help of a system administrator. If you are working
in an enterprise that has a system administrator who is deploying Bria across the enterprise, read the user guide
“Using Bria 3.0 for Windows – for Enterprise Deployments”.
Bria is a softphone from CounterPath that enables you to make VoIP voice and video calls, send and receive
instant messages, share online status (presence) information, and exchange files.
Standard Telephone Features
The CounterPath Bria softphone has all standard telephone features, including:
• Call display and Message Waiting Indicator (MWI).
• Speakerphone and Mute.
• Redial, Hold, Do Not Disturb.
• Call history – list of received, missed, and dialed calls.
• Call forward.
• Call transfer.
• Call record.
• Auto answer.
• Six-party audio conferencing.
• Three-party video conferencing.
Enhanced Features and Functions
Bria also supports the following features and functions:
•Video
• Support for several languages in addition to English: French, German, Italian, Portuguese, and Spanish.
• IM and presence using the SIP SIMPLE protocol or the XMPP protocol.
• IM conferencing (group chat) via an XMPP account.
• Contact list containing the individual user’s contacts.
• Directory containing names from a shared LDAP directory or Microsoft® Active Directory®.
• File transfer via an XMPP account.
• Automatic detection and configuration of audio and video devices.
• Acoustic echo cancellation, automatic gain control, voice activity detection.
• Support for DTMF (RFC 2833 or inband DTMF).
• Support for the following audio codecs:
AMR Wideband (G.722.2), Broadvoice-32, Broadvoice-32 FEC, DVI4, DVI4 Wideband, G.711aLaw,
G.711uLaw, G.722, G.723, G.726, G.729, GSM, iLBC, L16 PCM Wideband, Speex, Speex FEC,
Speex Wideband, Speex Wideband FEC.
- Retail Deployments 1
- Contents 3
- 1 Introduction 5
- 2 Installation and Setup 7
- 2.2 Installing Bria 8
- 2.3 Configuring Bria 8
- Setting up Accounts 9
- Setting up for Voicemail 10
- Setting up a Contact List 10
- 2.4 Troubleshooting 11
- 2.5 Checking for Bria Updates 11
- CounterPath Corporation 12
- 3Using Bria 13
- The Bria Menu 14
- USB Device Alert 14
- 3.3 Placing a Call 15
- Call entry field 16
- Click to place the call 16
- Auto complete suggestions 16
- Placing another Call 17
- Hiding your Identity 17
- 3.4 Handling Incoming Calls 18
- Auto Answer 19
- Ending a Call 20
- 3.6 Transfering a Call 21
- 3.7 Handling Video Calls 23
- Adding Video 24
- Other Party Adds Video 24
- Pausing and Resuming Video 24
- 3.8 Conference Calls 25
- Managing the Conference 26
- Video Conference Calls 27
- 3.9 Voicemail 28
- 3.10 Forwarding Calls 28
- 3.11 Instant Messaging 29
- Conference IM—Group Chat 30
- Viewing the IM Archive 31
- Sending Files 32
- Receiving Files 32
- 3.13 Workgroups 33
- 4 Using Resources 35
- Populating the Contact List 36
- Managing Contacts and Groups 37
- Changing Contact Information 38
- Moving or Deleting a Contact 38
- Adding a Contact 39
- Deleting a Contact 39
- Managing Groups 39
- Using Contacts 40
- 4.2 History Tab 41
- 4.3 Sharing Online Status 42
- Setting your Online Status 44
- 5 Configuring Bria 47
- XMPP Account 49
- INVITEs that are for 58
- REGISTER message 59
- 5.2 Configuring Preferences 61
- Enable Alert displays 62
- Assigning Sounds 62
- Preferences – Devices 63
- Preferences – Network 66
- Preferences – Audio Codecs 68
- Supported Codecs 69
- Preferences – Video Codecs 70
- These fields appear only on 71
- Preferences – Directory 72
- Preferences – Call Automation 73
- Preferences – Contact Storage 74
- Preferences – Advanced 76
- A Troubleshooting 77
- Testing Audio Quality 79
- Diagnostics 80
- B Application Hot Keys 81
- C Dial Plan 82
- C.1 Dial Plan Syntax 83
- Valid Content 84
- Results of the Comparison 85
- C.3 Examples 87
- D Contact List Headings 89
- E Other Ways to Run Bria 90
- F Glossary 91
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